Refund and Cancellation Policy

Welcome to Austronix Unity Enterprises Pvt Ltd (“Company”, “we”, “our”, or “us”). This Refund and Cancellation Policy outlines the terms and conditions under which refunds and cancellations are handled for the products and services offered on our Platform.

Cancellation Policy

You may cancel your order or subscription before the service is rendered or the product is shipped. To cancel, please contact our support team at info@austronix.in with your order details as soon as possible.

Refund Eligibility

Refunds will be considered in the following cases:

• Products delivered damaged or defective.
• Services not rendered as agreed or with significant quality issues.
• Orders cancelled within the stipulated cancellation period.

Refunds are generally not provided for digital products once delivered or for services that have been fully performed unless there are exceptional circumstances.

Refund Process

Upon approval of a refund request, we will process the refund within 7-14 business days. Refunds will be made using the original payment method. Please note that bank processing times may vary.

Non-Refundable Items

The following are typically non-refundable:

• Customized or personalized products.
• Services already rendered and accepted.
• Downloadable digital content once accessed or downloaded.

How to Request a Refund

To request a refund, please contact our support team via email at info@austronixunity.in with your order details, reason for refund, and any supporting evidence such as photos or correspondence.

Changes to this Policy

We reserve the right to update or modify this Refund and Cancellation Policy at any time without prior notice. Changes will be posted on this page, and continued use of our services indicates acceptance of the updated policy.